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Complaint Procedure

Nature of Complaint

Address complaint to

If Appealed  - Address to

Grade concerns

Issuing Instructor

Department Chair

Financial Aid concerns 

Financial Aid Office

Director of Financial Aid

Academic Standards

Standards & Standing Committee

Not Available

Academic Discrimination

Dean of the Faculty

Not Available 

Educational Records

Registrar

Standards & Standing Committee

Housing

Housing Appeals Committee

Assoc. Dean of Students via Director of Residence Life

Honor Council

Honor Council via Director of Community Standards

Faculty Appeals Committee via Director of Community Standards

Social Regulations Council

Social Regulations Council via Director of Community Standards

SRC Appeals Committee via Director of Community Standards

Discrimination/Harassment

Director of Community Standards

Assoc. Dean of Students

Parking

Director of Campus Safety

Traffic Appeals Committee

Sexual Misconduct/Title IX

Title IX Coordinators

Sexual Misconduct Appeals Committee via Title IX Coordinators

All other violations of college policy (Ref: Student Behavior)

Director of Community Standards

Assoc. Dean of Students

IFC Behavioral via Director of Community Standards

IFC via Director of Community Standards

Dean of Students 

  • Unless specifically stated above, all complaints should be directed to the Dean of Students. 
  • The policies for filing specific complaints or appeals as listed above are located in either the College Catalogue or Student Handbook, which should be reviewed.
  • If the resolution of the complaint is unsatisfactory and meets the requirements for an appeal  as indicated in the college catalogue or student handbook, the issue should be brought forward to the committee or individual as listed above.
  • Should the institution not be able to resolve the student complaint, the student has the right to contact the State of Tennessee and its appropriate agency to determine the course of action. Complaints can be filed with the following agencies in Tennessee:
    • Complaints related to the application of state laws or rules related to approval to operate or licensure of a particular professional program within a postsecondary institution shall be referred to the appropriate State Board (i.e., State Board of Health, State Board of Education, and so on.) within the Tennessee State Government and shall be reviewed and handled by that licensing board (http://www.tn.gov , and then search for the appropriate division)
    • Complaints related to state consumer protection laws (e.g., laws related to fraud or false advertising) shall be referred to the Tennessee Division of Consumer Affairs and shall be reviewed and handled by their Unit (http://www.tn.gov/consumer/ )

Southern Association of Colleges and Schools Commission on Colleges (SACSCOC)

Allegations regarding noncompliance with accreditation standards, policies, and procedures may be made to SACSCOC, 1866 Southern Lane, Decatur, GA 30033-4097.  (The Commission's complaint policy, procedure and the Complaint form may be found on their website, http://www.sacscoc.org/pdf/081705/complaintpolicy.pdf)

Title IX (Department of Education Office of Civil Rights Individuals who wish to file a claim with the U.S. Department of Education's Office of Civil Rights must do so within 180 days of the incident based on the time limits for adjudication set by that agency.